Cancellation Policy
Please read our cancellation and refund policy carefully before booking
Standard Cancellation Policy
7+ Days Before Check-in
100% Refund - Full refund of booking amount (excluding payment gateway charges)
3-6 Days Before Check-in
50% Refund - 50% of total booking amount will be refunded
Less Than 3 Days / No Show
No Refund - No refund will be provided for late cancellations or no-shows
Important Notes
- Cancellation requests must be made through your Zevio account or by contacting our support team
- Refunds will be processed within 7-10 business days to the original payment method
- Payment gateway charges (2-3%) are non-refundable as per payment processor policy
- In case of property-initiated cancellations, 100% refund will be provided regardless of timing
- Force majeure events (natural disasters, government restrictions) may qualify for special consideration
Booking Modification Policy
Date Changes: You can request to modify your check-in/check-out dates up to 3 days before check-in, subject to property availability.
Guest Count Changes: Additional charges may apply if guest count increases beyond the original booking.
How to Modify: Contact our support team at support@zevio.com or call +91 99800 50909
Special Requests
Early Check-in: Subject to availability and may incur additional charges. Cannot be guaranteed.
Late Check-out: Subject to availability and may incur additional charges. Cannot be guaranteed.
Special requests are noted but not guaranteed. The property will do its best to accommodate when possible.
Disputes & Support
If you have any concerns about your booking or cancellation, please contact our customer support team:
By making a booking on Zevio, you acknowledge that you have read, understood, and agree to be bound by this Cancellation Policy.
Last Updated: January 14, 2026